Wells Fargo Help

The Card Design Studio service allows you to customize the look of your personal credit, debit, or business debit card to create a unique, distinctive card to reflect your personality and interests or showcase your business. You can customize your card using your own image or business logo1, or select an image from our image gallery.

To get started, visit Card Design Studio Locate the card you want to customize and select Customize Now. If you want to use your own image, we recommend reviewing our image guidelines.

Card Design Studio service is currently free.

If your card is available to customize, it'll be listed as Eligible on the Card Design Studio service page. You can use Card Design Studio as long as:

• You have an eligible and activated debit or credit card.
• Your accounts are in good standing.
• You have access to your cards via Wells Fargo Online®.

Visit Card Design Studio.

Personal Credit Cards with Multiple Cardholders

If you have a personal credit card with multiple cardholders, each card can be customized with a unique image. Account holders can customize a card for anyone on the account, including additional cardholders. Note all cardholders on the account will be issued a new card and expiration date each time any credit card is customized. We recommend customizing all cards on the account within the same session.

Business Cardholders

Employees and business owners can customize their own cards. Business cardholders can also customize the card of any authorized signer, provided they have access to the card via their Wells Fargo Business Online^®.

Cards not available to Customize

Credit Card Products: Autograph, Autograph Journey, Active Cash, Attune, Bilt Mastercard, One Key and One Key+, Choice Privileges and Choice Privileges Select, Reflect, Cash Wise, The Private Bank, and Wells Fargo Advisor cards are not eligible for the Card Design Studio service.

Debit/ATM Card Products: The Private Bank debit card, ATM deposit card and ATM card.

Cards Temporarily Unavailable to Customize

Your card may be temporarily unavailable to customize if it is in one of the following statuses:

Card Status—Processing. Means you recently requested a customized card, and your image is being reviewed for approval.

Card Status—Available Soon. Means you're not able to customize the design of your card currently. Reasons for Available Soon status include:

• Your card will expire soon. Your card will be temporarily unavailable if it will expire soon. Your card was recently lost or stolen.
• You have a new card. If you just opened your account and recently activated your card, there may be a slight delay before your new card is available to customize.

Card Status—Customized. Means Wells Fargo has approved your customized design, and your new card has been mailed.

Once your card is available to be customized, the card status will automatically change from Processing or Available Soon to Customized or Eligible on the Card Design Studio service page.

Personal Credit Cards with Multiple Cardholders

If you recently customized one or more personal credit cards, there'll be a waiting period before you can customize additional cards on your account.

To customize the design of your card, Visit Card Design Studio

Personal Credit Cards with Multiple Cardholders

If you have a personal credit card with multiple cardholders, we recommend you customize all cards on the account within the same session to avoid processing delays.

You can customize the design of your card in several ways:

Personal Cards

• Upload or select an image. Choose from our image gallery of unique images or upload your own image¹.

Business Cards

• Upload or select an image. Choose from our image gallery of unique images or upload your own image.
• Add your business logo. Add your business logo to one of our pre-designed templates.

Note: Design options may vary between card products. Due to differences in monitor displays, computer graphics capabilities, the size and quality of your image, the design you create and approve online may vary slightly from the actual card you receive.

To customize the design of your card, select an image from our image gallery or upload your own image. Business customers can upload a company logo, a photo depicting your business “storefront,” or another image that captures an aspect of your business. Most images can be cropped, scaled, rotated, or flipped using tools provided in the Card Design Studio service.

All the images in our image gallery are approved for use in the design of your card. If you upload your own image, it must adhere to the following guidelines:

Image Guidelines

Wells Fargo reserves the right to accept or reject, or retire any artwork, images or logos. If your image doesn't meet these image guidelines, or if we reject it for any other reason, we'll send you an email to try again with a different image.

All images must:

• Use one of the following file formats: .jpeg, .jpg, .gif, .png, or .bmp.
• Use a file less than ten megabytes (, 10 MB or 10,000 KB).
• Be owned by the cardholder or have permission from the owner to use the image on your card.
• Get approval from the owner if you use any logo, name, or tag line that isn't yours.
• Contain pixel dimensions greater than or equal to 840x840.
• Contain pixel dimensions greater than or equal to 400x400 for Business logos.

The following images will be rejected:

• Third-party trademarks, logos, copyrighted materials, advertising, and branding.
• Name, image and likeness of celebrities, musicians, athletes, entertainers, or other public figures.
• Telephone numbers, URLs, account numbers, addresses, or email addresses.
• Cartoon characters or artwork you haven't created and/or don't have permission from the copyright owner to use.
• Violent, offensive, anti-social, or death imagery – including any other material that could be perceived as violent.
• Provocative, lewd, or sexual content – including nude, semi-nude, or partially clothed pictures of people of any age.
• Dead animals, including game animals.
• Political or religious imagery or text.
• Symbols representing money or other content that might result in confusion at the merchant or might result in card fraud.
• Socially unacceptable or discriminatory behavior or signs (For example, gangs, hatred, drug or alcohol abuse, graffiti, profanity, or other obscene behavior or gestures).
• Images of flags, unless it is one of the flag-related images from our image gallery.
• Photos altered using emojis or other images from third party phone app processes or features, including lens and filters.

If you're using a PC, find file format, file size, and pixel dimensions by right-clicking on the file and selecting Properties. If you're using a Mac, find pixel dimensions by selecting on the file and selecting Get Info. The method for finding this information will vary depending on your operating system.

You'll be able to preview your uploaded image or selected design. Once your image has been approved, Wells Fargo will keep the image on file for as long as you use it on your card. If you remove your image or select a new image, your original image will no longer be available. If your card is reissued or replaced, the new card will feature your current customization.

Wells Fargo will review your image and send you an email within approximately 2 business days to let you know if your design is approved. Once approved, your new card should arrive within 5-7 days.

Wells Fargo will email you if there's a problem with the image you submitted, and we'll ask you to try again with a different image that meets our Image Guidelines. In most cases, the problem may be a trademarked or under copyright image.

Removing Your Image

For personal credit cards

• To remove the image from your card, call us at 1-800-642-4720

For personal and business debit cards

• Visit the Card Design Studio page and select Remove.
• Call 1-800-225-5935 (for business debit cards) or call 1-800-869-3557 (for personal debit cards)
• Visit your nearest Wells Fargo branch.

If you decide to remove your customization, we'll send you a standard Wells Fargo card.

Updating Your Image

You can update the image on your card at any time. If your card is eligible to customize, visit Card Design Studio service page. Eligible cards will be listed with an Update link.

If you remove the image on your card, your original image will no longer be available, and you'll have to recreate your customization.

New cards are sent to all personal credit card holders on an account whenever any individual card is customized. If you didn't customize all the cards on the account in one session, then remaining cardholders will receive a new version of their current card with an updated expiration date. Please update merchants with your new card information for any scheduled payments or ongoing payments.

If you have a personal credit card with multiple cardholders, we recommend you customize all cards on the account within the same session to avoid processing delays.

Report lost or stolen cards immediately to Wells Fargo by going online (link: wellsfargo.com/replacemycard), using your Wells Fargo Mobile^® app or by calling us.

• For personal credits cards, call 1-800-642-4720
• For personal debit cards, call 1-800-TO-WELLS (1-800-869-3557)
• For business debit cards, call 1-800-CALL-WELLS (1-800-225-5935)

If your card is already customized, your new replacement card will come with the same design on the card that was lost or stolen.

If you need additional assistance with the Card Design Studio service:

• For personal credit cards, call 1-800-642-4720
• For personal debit cards, call 1-800-TO-WELLS (1-800-869-3557)
• For business debit cards, call 1-800-CALL-WELLS (1-800-225-5935)
• For Online Photo Request process questions, call 1-800-956-4442